Customer Support Associate

We’re Hiring: Customer Support Associate | Join Granotone At Granotone , we’re building a creative ecosystem for artists and makers across India. As we continue to grow, we’re looking for a Customer Support Associate who can deliver a seamless and delightful experience to our customers. Role Overview As a Customer Support Associate, you will be the first point of contact for our customers across multiple channels and play a key role in building trust and satisfaction. Key Responsibilities • Handle customer queries via WhatsApp, email, and calls • Resolve product-related concerns and provide accurate information • Coordinate with internal teams (logistics, sales, operations) for issue resolution • Manage order tracking, returns, and complaints • Maintain records of customer interactions and feedback • Identify patterns in customer issues and suggest improvements What We’re Looking For • Strong communication skills (Hindi + English) • Problem-solving mindset with a customer-first approach • Basic knowledge of Excel and CRM tools (preferred) • Prior experience in customer support or e-commerce is a plus • Interest in art, craft, or creative products is an added advantage Location Agra Why Join Us? • Work with a fast-growing creative brand • Opportunity to learn and grow in e-commerce & customer experience • Dynamic and collaborative team environment Interested? Send your resume to or DM us directly.