Captain

Company Overview GREATBELL HR Consultancy Services PVT LTD is a leading firm specializing in technical and hospitality manpower recruitment, collaborating with around 500 companies in India. With its headquarters in Cochin, Kerala, GREATBELL HR Consultancy prides itself on being a key player in the Human Resources Services industry. Job Overview We are seeking a Mid-Level Captain to join our team in strategic locations across Kerala, including Alappuzha, Ernakulam, Thiruvananthapuram, Kollam, Kozhikode, Wayanad, and Thrissur. The ideal candidate will have 4 to 6 years of relevant experience and work on a full-time basis. This role demands a proactive individual capable of overseeing dining experiences and ensuring operational excellence in a restaurant setting. Qualifications and Skills • Leadership (Mandatory skill): Demonstrate strong leadership qualities to effectively manage and motivate a team in a dynamic restaurant environment. • Responsible for managing the dining experience in a restaurant (Mandatory skill): Possess the ability to ensure guest satisfaction through meticulous dining management. • Take orders, serve foods, and ensure timely delivery (Mandatory skill): Proficient in taking accurate orders, serving food efficiently, and managing time-sensitive service operations. • Oversee restaurant operations and ensure smooth running: Capability to supervise overall restaurant functions, ensuring seamless operations and optimal customer experience. • Maintain cleanliness in the food and beverage area: Uphold stringent hygiene standards in all food service areas, ensuring compliance with health regulations. • Train and supervise servers and other staff: Provide comprehensive training and supervision to enhance staff skills and service quality. • Excellent communication skills: Effective communication abilities to interact with patrons, staff, and management. • Problem-solving skills: Adept at identifying issues swiftly and implementing viable solutions to enhance service efficiency. Roles and Responsibilities • Manage the dining service staff and ensure they provide excellent customer service. • Coordinate with kitchen staff to ensure timely and accurate order processing. • Resolve customer complaints and service issues promptly and satisfactorily. • Implement quality control procedures to maintain high standards of food and service. • Maintain complete knowledge of menu items to assist guests and staff effectively. • Monitor inventory levels and place orders to prevent shortages and surpluses. • Ensure adherence to all health and safety regulations at all times. • Conduct regular team meetings to update staff on new protocols and menu items.