Associate Program Manager (Upto 12LPA)

About Grexa Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing. Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale. We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling. Key Responsibilities • Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently. • Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction. • Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement. • Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation. • Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions. • Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met. Requirements • 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc • Educational background from a Tier 1 institution (IITs, IIMs, top engineering or business schools preferred) • Experience in designing and scaling operational processes. • Experienced in successfully managing a team of 5-10 team members. • Strong problem-solving skills with a focus on execution and delivering results. • Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time • Excellent stakeholder management and communication skills. • Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc. Why Join Us • A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career • Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops • Energy and agility of a startup with structured processes that support long-term growth • Tools, support, and mentorship to fast-track your learning curve • Access to cutting-edge AI-driven solutions and automation technology • Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients