IT Applications & Business Systems Specialist

Company: GSS Projects Location: Mysuru, Karnataka Department: IT / Internal Systems Experience Required: 2–6 years experience working with business applications (ERP / CRM / internal systems) Employment Type: Full-time Salary: ₹25,000 – ₹40,000 per month (based on experience) Position Overview: GSS Projects is seeking a skilled IT Applications & Business Systems Executive to manage, configure, and continuously improve internal business applications. This role focuses on application-level implementation, automation, integrations, and practical AI enablement to support efficient internal operations across departments. Key Responsibilities: 1. IT Applications Implementation • Configure, manage, and maintain internal business applications such as Zoho One and related tools. • Set up workflows, approvals, roles, permissions, and system-based reports. • Customize applications based on real business processes and operational needs. • Ensure data accuracy, consistency, and overall system hygiene. • Troubleshoot application-level issues (excluding hardware or networking). 2. Integrations, Automation & AI Enablement • Integrate multiple applications using built-in connectors, APIs, or webhooks. • Connect internal systems with Google Workspace, accounting software, project management tools, and other SaaS platforms. • Implement automation and basic scripting where required (e.g., Deluge or similar tools). • Identify, evaluate, and deploy relevant AI tools for: – Process automation – Reporting and data analysis – Documentation and knowledge management – Internal productivity enhancement • Stay updated on emerging AI tools and trends and apply them practically within business systems. 3. Business Systems & Process Support • Understand departmental workflows and translate them into structured system processes. • Create and maintain clear documentation, SOPs, and user guides. • Continuously improve systems in line with evolving business requirements. • Support teams in correct system adoption and usage. 4. Governance & Reporting Support (IT Side) • Maintain structured, accurate, and reliable system data. • Support management with accurate, system-generated reports for internal reviews. • Reduce dependency on informal or verbal processes through disciplined system usage. Required Skills & Experience: Must-Have (Non-Negotiable) • 2–6 years of experience working with business applications (ERP / CRM / internal systems). • Hands-on experience in configuring software, not just end-user operation. • Strong understanding of workflows, approvals, permissions, and reporting. • Working knowledge of integrations, APIs, or webhooks. • Strong awareness of current AI tools and trends. • Ability to practically implement AI tools within business workflows. • Excellent English communication skills (written and spoken). • Ability to write clear documentation, SOPs, and structured explanations. • Strong logical thinking and process-oriented mindset. • Comfortable coordinating with multiple departments. Good-to-Have • Experience with Zoho One, Odoo, SAP, NetSuite, or similar platforms. • Experience using AI tools for automation, reporting, or internal productivity. • Basic scripting or automation experience (Deluge or equivalent). • Exposure to internal systems, audit, or compliance-driven environments. Not Required • Hardware or networking support • Server administration • Software development • Sales or client-facing responsibilities