Customer Support Representative

JOB DESCRIPTION: ROLE: CUSTOMER SUPPORT EXECUTIVE TOTAL EXPERIENCE: 1 to 2 years QUALIFICATION: Masters or equivalent LOCATION: CHANDIGARH RESPONSIBILITIES: • Customer Interaction Management • Manage and respond to customer inquiries through phone, email, and live chat, ensuring 100% adherence to Turnaround Time (TAT) and professional conduct standards • Coordinate with internal stakeholders to resolve complex issues and escalate unresolved queries for further investigation • Ensure closure of customer issues within defined SLA timelines • Escalate unresolved or complex issues to the appropriate internal teams for further investigation and resolution. • Documentation & CRM Management • Maintain real-time, accurate records of all customer interactions and transactions in the CRM system, ensuring high Documentation Accuracy % to support data-driven insights • Customer Experience: • Identify recurring issues and recommend process improvements to enhance customer experience. • Build and maintain strong and positive relationships with customers. • Stay updated on product knowledge, company policies, and service processes Please share your resume at sakshi.mahna@hitechformulations.com Pay: ₹22,000.00 - ₹26,000.00 per month Benefits: • Cell phone reimbursement • Flexible schedule • Health insurance • Internet reimbursement • Leave encashment • Paid sick time Work Location: In person