Full-Time Customer Service Rep

Job Summary: We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and serve as the main liaison between our customers and our shipping partners. Key Responsibilities: • Customer Support: Respond to customer inquiries promptly and professionally via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders. • Order Management: Process and manage customer orders on our DTC website platform, including handling returns, exchanges, and refunds. • Logistics Coordination: Act as the main point of contact for our shipping vendors. Work with them to track down and resolve delivery issues efficiently. • Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience. • Communication: Maintain clear, concise, and empathetic communication with customers at all times. • Documentation: Accurately document all customer interactions and resolutions. Qualifications: • Bachelor's degree • Great spoken and written english • Proven experience 1-2 years working in ecommerce operations role • Strong attention to detail and accuracy. • Excellent organizational and time-management skills. • Ability to work independently and as part of a team.