Customer Service Representative

Summary: We are looking for a Customer Service Representative responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. The ideal candidate will ensure a positive customer experience through professional communication and timely support. Roles & Responsibilities: • Handle inbound and outbound customer calls, emails, or chat inquiries. • Provide accurate information about products, services, and company policies. • Resolve customer complaints and escalate issues when necessary. • Maintain detailed records of customer interactions in the system. • Assist customers with order processing, account updates, and service requests. • Follow up with customers to ensure issue resolution and satisfaction. • Collaborate with internal teams to resolve customer concerns efficiently. Qualifications: • High school diploma or bachelor’s degree preferred. • 1–3 years of experience in customer service or a similar role. • Strong verbal and written communication skills. • Good problem-solving and conflict-resolution abilities. • Basic computer skills and familiarity with CRM systems. • Ability to work in a fast-paced, customer-focused environment. Work Location: In person