Customer Service Representative

Job Description Designation: Customer Service Representative (CSR) Location: Agra Salary: ₹12,000 – ₹15,000 CTC About the Role We are looking for an enthusiastic and responsible Customer Service Representative (CSR) to join our team. The ideal candidate will ensure a fun, safe, and engaging experience for all guests while operating and assisting with different games and attractions in the gaming zone. Key Responsibilities • Have complete knowledge of the unique features and Standard Operating Procedures (SOPs) of all games and attractions. • Assist guests with game instructions and ensure they understand how to play before starting the activity. • Make guests feel comfortable and welcomed before and during their gaming experience. • Promote and up-sell games and attractions to enhance guest engagement and revenue. • Maintain constant observation of the gaming area to ensure guest safety and proper game operations. • Ensure all safety rules and operational guidelines are strictly followed. • Interact with guests and coworkers in a positive, friendly, and professional manner (verbally and through positive body language). • Demonstrate friendly, responsible, and enthusiastic behavior as part of the guest service culture. • Ensure the safety of guests and team members while games are operational. • Maintain cleanliness and organization in the gaming area. • Skills & RequirementsGood communication and interpersonal skills • Customer-focused attitude with a friendly personality • Ability to work in a fast-paced entertainment environment • Basic understanding of safety procedures • Team player with a positive attitude • Preferred QualificationMinimum 12th pass / Graduate • Prior experience in gaming zones, amusement parks, entertainment centers, or customer service roles will be an advantage Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 per month Work Location: In person