Telesales & Customer Service Executive

Role & responsibilities The Telesales cum Customer Service Executive will be responsible for generating sales through outbound and inbound calls while providing excellent customer service support. The role involves contacting potential and existing customers, promoting and selling company products, handling inquiries, processing orders, and maintaining strong customer relationships. The position will be based in our India office and will work closely with the UK team through company systems. • Make outbound calls to prospective and existing customers using contact numbers provided by the company. • Promote and sell the companys products and services to customers. • Identify customer needs and recommend suitable products. • Follow up on leads, inquiries, and quotations to convert them into sales. • Achieve agreed telesales targets and KPIs. • Maintain and update customer records in the company database or CRM system. Customer Service Responsibilities • Handle customer inquiries via phone, email, or other communication channels. • Provide accurate information regarding products, pricing, and delivery timelines. • Assist customers with order placement and follow up on order status. • Resolve customer concerns or escape issues to the relevant department when required. • Maintain strong and professional relationships with customers. • Systems and Support • The company will provide the necessary systems, tools, and customer contact lists required to perform the role. • All systems will be set up and linked with the main office to ensure smooth communication and coordination between teams. Preferred candidate profile • Previous experience in telesales, sales, or customer service roles is preferred. • Strong product knowledge, or the ability to quickly learn and understand the companys products. • Excellent English communication skills, both spoken and written. • A high level of professionalism when interacting with customers and representing the company. • Strong telephone communication and persuasion skills. • Good organizational and time management abilities. • Ability to work with company systems and follow internal processes. • Bachelors degree or relevant professional experience preferred. • Background in sales, customer service, business administration, or a related field is advantageous.