Personal assistant /operations executive

Company Description Sero, a renowned fashion brand for men since 1971, embodies the philosophy of being ‘Self Made.’ Dedicated to the spirit of individuality and independence, Sero offers a comprehensive range of high-quality shirts, trousers, and denim that reflect the style and resilience of modern men. Over the years, Sero has set a benchmark in men’s fashion with its commitment to craftsmanship and trendsetting collections. By aligning with contemporary values, Sero continues to inspire the Self Made attitude in fashion-forward individuals. About the Role We are looking for a reliable and detail-oriented personal assistant to support business operations as well as day-to-day coordination for the founder. The role involves working on Ginesys ERP/POS, managing Shopify backend operations, and handling routine personal and business tasks. This role requires strong follow-up skills, comfort with systems, and the ability to manage multiple responsibilities smoothly. Key Responsibilities ERP / POS Operations Create and manage sales orders, invoices, GRNs, and stock transfers Maintain and update inventory, pricing, and item masters Coordinate with stores, warehouse, and accounts teams for data accuracy Prepare basic reports such as sales, stock, and pending orders Ensure timely updates and clean data in Ginesys Shopify Backend Management Manage online orders, cancellations, refunds, and fulfillment status Upload and update products, prices, inventory, and images Coordinate with logistics partners and internal teams for dispatch Track daily online sales and flag issues proactively Assist with basic backend website tasks (no coding required) Business & Personal Assistance Manage calendars, reminders, follow-ups, and task tracking Coordinate meetings, calls, and vendor or customer follow-ups Handle documentation, data entry, and file organization Support ad-hoc tasks to ensure smooth daily operations Act as a coordination point between different teams Skills & Requirements Prior experience with ERP Hands-on experience with Shopify backend Comfortable with Excel or Google Sheets Strong follow-up skills and attention to detail Clear written and verbal communication Ability to multitask and manage priorities Trustworthy, organized, and process-oriented Good to Have Experience in apparel, retail, or D2C businesses Basic understanding of inventory and order lifecycle Familiarity with tools like WhatsApp Business, Google Drive, and task management tools What This Role Is / Is Not High-ownership, high-visibility role Mix of structured system work and dynamic daily tasks Not a purely clerical or data-entry-only role Not a sales or marketing role