TEAM LEADER - RESERVATIONS

Summary • Takes reservations when central reservations is not operational and operates systems in accordance with hotel standards of performance. • Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel. • Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. • Ensures all waitlisted business is recorded appropriately. • Ensures the Reservation Manager is kept informed of all developments within the department. • Adheres to pre-set availability and rate controls. • Ensures a high level of product knowledge of the hotel and local area. • Ensures a high level of Reservations is consistently maintained. • Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards. • Checks daily arrivals and informs concerned personnel of any missing information. • Prepares and distributes weekly forecasts. • Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. • Assists and prepare in groups pre-arrival process and also preparing group rooming lists. • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. • Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. • Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.) • Inbound and outbound call management and leadership. Qualifications Graduation