Client Experience Manager

Job Description (JD) Position: Store Sales Manager Location: Gurgaon DLF Phase 1 Package: 3.5-4.8 LPA Department: Retail Sales Reporting To: Area / Regional Sales Manager Role Objective: The Store Sales Manager is responsible for driving store sales performance, achieving business targets, managing day-to-day store operations, leading the store team, and ensuring an excellent customer experience, in line with brand standards and company goals. Key Responsibilities: 1. Sales & Business Performance • Achieve and exceed monthly, quarterly, and annual sales targets • Drive category-wise and product-wise sales performance • Improve key metrics such as Conversion Rate, Average Bill Value (ABV), and Footfall Productivity • Plan and execute in-store promotions and sales initiatives • Analyze daily, weekly, and monthly sales reports and take corrective actions 2. Store Operations Management • Ensure smooth store opening and closing as per SOPs • Manage inventory planning, stock availability, and timely replenishment • Control stock aging, shrinkage, and pilferage • Maintain Visual Merchandising (VM) as per brand guidelines • Ensure billing accuracy and smooth functioning of POS systems 3. Team Management & Leadership • Recruit, train, and onboard store sales staff • Allocate daily targets and responsibilities to team members • Motivate and guide the team to achieve individual and store targets • Conduct regular product and sales training sessions • Manage staff attendance, rosters, performance, and discipline 4. Customer Experience Management • Deliver superior customer service and build long-term customer relationships • Handle customer complaints and escalations efficiently • Ensure high customer satisfaction and repeat business • Collect customer feedback and implement service improvement actions 5. Local Marketing & Business Development • Plan and execute local marketing activities (events, society tie-ups, partnerships) • Track competitor activity and market trends • Suggest initiatives to increase walk-ins and brand visibility 6. Reporting & Compliance • Ensure compliance with company policies, processes, and SOPs • Prepare and submit sales, inventory, and expense reports on time • Support audits and maintain proper documentation • Key Performance Indicators (KPIs): • Sales Target Achievement (%) • Store Revenue & Profitability • Conversion Rate & Average Bill Value (ABV) • Inventory Accuracy & Stock Turnover • Customer Satisfaction Score • Team Productivity & Attrition Qualifications & Skills: Graduate (MBA in Retail / Sales preferred) 4–7 years of retail sales experience (Baby care / Apparel / Lifestyle preferred) Strong leadership and people management skills Excellent communication skills (English & Hindi) Target-driven and result-oriented approach Proficiency in MS Excel and POS systems Compensation & Benefits: • Competitive salary with performance-based incentives • Growth opportunities within the organization • Professional and dynamic retail work environment