Call Center Manager - Debt Management

Job Description As an Area Collection Manager, you will be responsible for overseeing a team and coordinating operational recovery activities for a credit portfolio in your assigned territory. Your role will involve ensuring compliance with corporate policies, minimizing front-end delinquencies, and working closely with the legal team to handle delinquent accounts. Your efforts will directly impact the financial institution's budget planning and organizational objectives. Key Responsibilities - Handle collections for specific products within your designated area. - Manage field agencies to facilitate doorstep collection operations. - Ensure collection efficiency and effectively manage the cost of collections. - Monitor delinquency bucket-wise and DPD-wise, focusing on non-starters. - Review account allocations and establish collection targets for agencies and in-house teams. - Regularly follow up with default customers through a dedicated team. - Ensure that collection agencies and executives adhere to legal guidelines. - Monitor productivity by setting and tracking performance parameters for both in-house and agency teams. - Ensure sufficient 'Feet on Street' availability based on area, bucket, and segment. - Conduct background and reference checks for appointed agencies/DCTs and assess them regularly. - Collaborate with the legal team to initiate legal action in specified cases. - Cultivate relationships with key clients to facilitate timely collections. - Develop appropriate tactics and strategies for ensuring timely collections. Qualifications Required Education - Graduation in any discipline. - Post-graduation in any discipline. Experience - Relevant years of experience in collections. Skills and Attributes - Demonstrated strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Sound understanding of collection processes and legal guidelines. - Ability to analyze data and implement effective collection strategies. - Proficiency in managing third-party agencies and internal teams. - Detail-oriented with strong organizational skills. Note: No additional details about the company were provided in the job description. Job Description As an Area Collection Manager, you will be responsible for overseeing a team and coordinating operational recovery activities for a credit portfolio in your assigned territory. Your role will involve ensuring compliance with corporate policies, minimizing front-end delinquencies, and working closely with the legal team to handle delinquent accounts. Your efforts will directly impact the financial institution's budget planning and organizational objectives. Key Responsibilities - Handle collections for specific products within your designated area. - Manage field agencies to facilitate doorstep collection operations. - Ensure collection efficiency and effectively manage the cost of collections. - Monitor delinquency bucket-wise and DPD-wise, focusing on non-starters. - Review account allocations and establish collection targets for agencies and in-house teams. - Regularly follow up with default customers through a dedicated team. - Ensure that collection agencies and executives adhere to legal guidelines. - Monitor productivity by setting and tracking performance parameters for both in-house and agency teams. - Ensure sufficient 'Feet on Street' availability based on area, bucket, and segment. - Conduct background and reference checks for appointed agencies/DCTs and assess them regularly. - Collaborate with the legal team to initiate legal action in specified cases. - Cultivate relationships with key clients to facilitate timely collections. - Develop appropriate tactics and strategies for ensuring timely collections. Qualifications Required Education - Graduation in any discipline. - Post-graduation in any discipline. Experience - Relevant years of experience in collections. Skills and Attributes - Demonstrated strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Sound understanding of collection processes and legal guidelines. - Ability to analyze data and implement effective collection strategies. - Proficiency in managing third-party agencies and internal teams. - Detail-oriented with strong organizational skills. Note: No additional details about the company were provided in the job description.