Customer Support Representative

We’re Hiring: Customer Support Executive Location: Dwarka,Delhi Company: IDIGITALPRENEUR IDIGITALPRENENEUR is expanding rapidly, and we’re looking for passionate, proactive, and customer-focused professionals to join our growing support team. As a Customer Support Executive, you will be the frontline voice of our company, ensuring smooth, accurate, and delightful customer experiences across chat, email, and call support. Key Responsibilities: • Handle WhatsApp Chat Support (Wati) – Resolve 100+ customer queries daily with professionalism and empathy • Manage customer emails and tickets (Zoho Desk) with timely and accurate resolutions • Attend inbound & outbound calls (Intalk IVR) to assist with product, payment, and account-related queries • Resolve refund-related cases and manage escalations effectively • Coordinate with internal teams for quick issue resolution • Maintain SLAs, proper documentation, and tagging within the ticketing system • Support during shifts and weekends (if assigned) Tools You’ll Be Using: • Wati – WhatsApp Customer Support • Zoho Desk – Email & Ticket Management • Intalk IVR – Voice Support System Who Should Apply? • Prior experience in Customer Support / BPO / EdTech Support preferred • Strong verbal & written communication in English and Hindi • Comfortable handling calls, chats, and emails simultaneously • Excellent problem-solving skills with attention to detail • Familiarity with CRM / Helpdesk tools is an added advantage • Positive, disciplined, and punctual in shift-based environments • Calm, empathetic, and solution-oriented under pressure • Fast learner with strong adaptability to tech platforms Why Join IDIGITALPRENEUR? • Fast-growing EdTech company • High-energy team culture • Growth-driven environment • Opportunity to learn and scale with the organization Interested candidates can apply by commenting “Interested” or sending their CV to [7683070576]. Let’s build something impactful together. #Hiring #CustomerSupport #CustomerCareJobs #EdTechJobs #BPOJobs #HiringNow #IDigitalpreneur