Information Technology Manager

IT Operations Management • Manage daily IT operations across all hotel departments. • Ensure smooth functioning of hotel systems such as PMS, POS, and booking platforms. • Monitor system performance and resolve technical issues promptly. • Provide IT support to hotel employees and management. • System & Network Administration • Maintain servers, networks, Wi-Fi systems, and internet connectivity. • Ensure secure network access for guests and staff. • Manage backups, system updates, and software installations. • Monitor cybersecurity risks and implement preventive measures. • Hotel Software Management • Maintain Property Management System (PMS). • Support POS systems in restaurants and outlets. • Manage HR, finance, and inventory software integration. • Coordinate with software vendors for upgrades and troubleshooting. • Data Security & Compliance • Protect hotel data and guest information. • Implement cybersecurity policies and access controls. • Ensure compliance with company IT policies and standards. • Vendor & Asset Management • Coordinate with IT vendors and service providers. • Manage IT equipment inventory and lifecycle. • Control IT budget and recommend technology upgrades. • Team Support & Training • Train staff on hotel systems and IT best practices. • Provide technical guidance during new system implementation. • Support digital transformation initiatives. Required Skills • Strong knowledge of hotel IT systems (PMS, POS, Channel Manager). • Networking and server management skills. • Troubleshooting and problem-solving ability. • Cybersecurity awareness. • Communication and leadership skills. Qualifications • Bachelor’s degree in Information Technology, Computer Science, or related field. • 3–7 years of IT experience (hotel industry preferred). • Certifications like CCNA, Microsoft, or ITIL are an advantage. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.