Looking For Client Relationship Officer

Key Responsibilities Relationship Management & RetentionPrimary Point of Contact: Serve as the dedicated liaison for assigned clients, handling all inquiries, requests, and concerns promptly.Client Onboarding: Guide new clients through the initial setup process, ensuring they understand the product features and service terms.Retention Strategies: Proactively engage with clients through regular calls or visits to prevent attrition (losing clients to competitors). Business Growth (Upselling/Cross-selling)Needs Analysis: Deeply understand the clients business goals to recommend additional products or services that provide value.Revenue Generation: Meet specific targets for Share of Walletmeaning getting a client who buys Caster Wheels (from a firm like Impex Door) to also buy Door Closers or Security Locks.Referral Management: Leverage satisfied clients to gain introductions to new potential business partners. Problem Solving & CoordinationConflict Resolution: Act as a mediator when service failures occur, working with internal teams (Production, Logistics, or Accounts) to provide a win-win solution.Feedback Loop: Collect and analyze client feedback to help the Product Development Manager improve the product line.Contract Compliance: Ensure both the company and the client are adhering to the agreed-upon terms, pricing, and delivery schedules. • Experience 1 - 2 Years • No. of Openings 1 • Education Graduate (B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E) • Role Client Relationship Officer • Industry Type Insurance / Claims • Gender [ Male / Female ] • Job Country India • Type of Job Full Time • Work Location Type Work from Office • Face interview location Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery