English Speaker - Customer Service Agent

Job description: Handling a range of Non-voice, Back office Financial Processing Work of a UK Government Bank. Staff do not have to talk to Atos Regional Business Unit or Clients in UK. They will interact with SMEs/TLs in Chennai. Staff will need to read and comprehend scanned documents of UK citizens, financial documents/letters from UK Attorneys, Courts, Legal certificates, Bank documents etc. and check online whitelisted sites for validation of customer identity and documents. Will require to adhere to Compliance, INFOSEC and audit requirements. No Mobile phone allowed in the Ops area. Candidate will report to a Team Leader Work progression flows (Way of working) from Simple, Medium to Complex levels. Candidate Knowledge/Skills/Behaviors Expected Graduate with fair English skills (primarily reading and comprehension), Basic MS Office skills , Analytical and typing skills (important) . Banking knowledge is desirable but not mandatory. Quality and productivity will be key performance indicators supported by displaying professionalism, initiative, and teamwork. Integrity is of prime importance especially as the process deals with finances. Work is strictly monitored at various levels. Candidate should be flexible to work in shifts and either site. Work environment is friendly and professional, with respect for all. Total & Relevant experience Prior experience not mandatory. Fresher, or experienced but willing to work at starting level. (0-2 yrs) Graduate (Preferably from Arts, Commerce, Science or Computer Science). Facilities ~ Food (one snack and a meal) and Common route transport are currently provided, subject to company and account policy & practice. Shift timing Apr-Oct (6.30 am -3.30 PM / 3.30 PM to 0.30 AM) Nov-Mar (7.30 to 4.30 PM / 4.30 PM to 1.30 AM)