Service Coordinator

Role Overview: You will be supporting the Business Team by providing AMC services to customers on time. Your primary responsibility will be to create solid relationships with major customers to ensure a continuous flow and generate sales revenue. Key Responsibilities: - Act as the primary point of contact for clients, understanding their needs, and effectively communicating to ensure their expectations are met or exceeded. - Coordinate service appointments and schedules for clients and service engineers, including scheduling maintenance, repairs, installations, or other services according to client preferences and availability. - Manage resources such as equipment and materials required for service delivery, ensuring efficient allocation to meet client demands while maintaining cost-effectiveness. - Communicate with service engineers to assign tasks, provide necessary information, and ensure timely completion of services. Maintain positive relationships with service providers for a collaborative working environment. - Address any client or service provider issues promptly and effectively, troubleshoot problems as they arise, and work towards finding satisfactory solutions. - Maintain accurate records of service requests, appointments, and client interactions. Generate reports on service activities, including completion rates, client satisfaction levels, and encountered issues. - Monitor service quality and performance to ensure compliance with company standards and client expectations. Implement improvements to enhance service delivery efficiency and effectiveness. Qualification & Skills: - Graduate or Bachelor's degree in business administration, management, or Diploma/Degree in Electronics (preferred). - Proven experience in a customer service or coordination role, preferably in a service-oriented industry. - Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts diplomatically. - Excellent organizational and multitasking abilities with a keen attention to detail. - Proficiency in using scheduling software, customer relationship management (CRM) systems, and other relevant tools. - Problem-solving skills and the ability to remain calm and composed under pressure. - Flexibility to adapt to changing priorities and work effectively in a fast-paced environment. Company Details: Omit this section as there are no additional details of the company mentioned in the job description. Role Overview: You will be supporting the Business Team by providing AMC services to customers on time. Your primary responsibility will be to create solid relationships with major customers to ensure a continuous flow and generate sales revenue. Key Responsibilities: - Act as the primary point of contact for clients, understanding their needs, and effectively communicating to ensure their expectations are met or exceeded. - Coordinate service appointments and schedules for clients and service engineers, including scheduling maintenance, repairs, installations, or other services according to client preferences and availability. - Manage resources such as equipment and materials required for service delivery, ensuring efficient allocation to meet client demands while maintaining cost-effectiveness. - Communicate with service engineers to assign tasks, provide necessary information, and ensure timely completion of services. Maintain positive relationships with service providers for a collaborative working environment. - Address any client or service provider issues promptly and effectively, troubleshoot problems as they arise, and work towards finding satisfactory solutions. - Maintain accurate records of service requests, appointments, and client interactions. Generate reports on service activities, including completion rates, client satisfaction levels, and encountered issues. - Monitor service quality and performance to ensure compliance with company standards and client expectations. Implement improvements to enhance service delivery efficiency and effectiveness. Qualification & Skills: - Graduate or Bachelor's degree in business administration, management, or Diploma/Degree in Electronics (preferred). - Proven experience in a customer service or coordination role, preferably in a service-oriented industry. - Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts diplomatically. - Excellent organizational and multitasking abilities with a keen attention to detail. - Proficiency in using scheduling software, customer relationship management (CRM) systems, and other relevant tools. - Problem-solving skills and the ability to remain calm and composed under pressure. - Flexibility to adapt to changing priorities and work effectively in a fast-paced environment. Company Details: Omit this section as there are no additional details of the company mentioned in the job description.