Business Analyst - Pune (Contract)

Relevant Experience: 7 Years Domain: Banking Roles & Responsibilities 1. Stakeholder Engagement • Reach out to SMEs across Technology Services to schedule interviews and workshops. • Navigate challenging conversations with tact and persistence to extract detailed process insights. • Build trust and rapport with stakeholders who may be time-constrained or hesitant. 2. Process Analysis & Optimization • Conduct in-depth interviews and document end-to-end processes using ARIS and BPMN standards. • Apply Lean Six Sigma principles to identify inefficiencies, bottlenecks, and improvement opportunities. • Analyze process-related data (man-hours, cycle time, effort elapsed) using Excel / Power BI. 3. Automation Opportunity Identification • Evaluate business processes for automation potential and document challenges/roadblocks. • Use analytical techniques such as Pareto analysis and standard deviation to support findings. • Collaborate with the Hyperautomation team to build ROI-driven business cases. 4. Business Case Development • Gather data quickly from multiple sources and stakeholder groups. • Use prompts, available tools, and domain knowledge to draft structured, validated, and high-impact business use cases. • Present findings clearly and concisely using PowerPoint and Excel. 5. Tracking & Documentation • Maintain and update GitLab trackers to monitor issue resolution and overall progress. • Ensure all documentation is complete, accurate, and aligned with ITIL and UBS standards. Mandatory Skills • Strong SME interaction and stakeholder engagement abilities. • Experience conducting process interviews and documenting workflows using ARIS & BPMN. • Knowledge of Lean Six Sigma for identifying inefficiencies. • Proficiency in data analysis using Excel / Power BI. • Ability to identify automation opportunities and collaborate on business case creation. • Strong presentation skills using PowerPoint & Excel. • Experience with GitLab or similar tools for tracking. • Understanding of ITIL standards and technology service processes. Desired Skills • Excellent communication and stakeholder management. • Hands-on experience in process mapping using ARIS/BPMN (added advantage). • Working knowledge of Lean Six Sigma methodologies. • Strong analytical and multi-tasking skills with the ability to meet tight deadlines. • Familiarity with IT infrastructure services & technology operations. • Experience using GitLab or equivalent tracking tools. • Proactive, resilient, and able to navigate complex stakeholder environments. • Critical thinking and ability to challenge assumptions. • Comfortable using AI tools such as Microsoft Copilot for documentation and analysis.