QA and Testing Specialist

Company Overview: Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered. Key Responsibilities: Quality Assurance (Q/A): • Review and analyze system specifications and requirements documents. • Execute manual and automated test cases and identify bugs or usability issues. • Collaborate with developers, product managers, and stakeholders to understand project scope and improve software quality. • Report defects clearly and track them through resolution using bug tracking tools. • Perform regression, smoke, and performance testing as needed. • Assist in creating and maintaining QA documentation, including test plans, test cases, and test scripts. Software Training and Support: • Develop training materials, user manuals, quick reference guides, and video tutorials for internal and external users. • Conduct live and virtual training sessions, webinars, and onboarding workshops. • Provide post-training support and gather feedback for continuous improvement. • Collaborate with Product and Support teams to stay updated on software changes and new features. • Act as a liaison between technical teams and non-technical users, translating complex concepts into easy-to-understand instructions. Qualifications:Education and Experience: • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • 2+ years of experience in software quality assurance and/or user training. • Experience with QA tools and bug tracking software. • Familiarity with software documentation and training content creation tools. Skills: • Strong attention to detail and analytical skills. • Excellent verbal and written communication abilities. • Ability to work independently and collaboratively in a team environment. • Familiarity with Agile/Scrum methodologies is a plus. • Technical writing and public speaking/presentation skills. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person