Sr Manager - Service Sales

What You Will Do The Frontline Sales Representative is responsible for driving sales growth by developing and managing relationships with medium-sized customer accounts. This role focuses on offering technically complex or a broad range of building technology solutions, aligned with customer needs and Johnson Controls’ business objectives. You will manage a defined geographic territory, overseeing existing accounts while generating new sales opportunities to achieve assigned targets. How You Will Do It Customer Relationship Management • Build and maintain strong customer relationships at the manager and director levels within assigned accounts. • Understand customer operational challenges and business priorities, providing tailored solution recommendations. Sales Execution • Promote Johnson Controls products, services, and integrated solutions based on identified customer needs. • Present proposals with the flexibility to adjust pricing and margins within established business guidelines. • Manage the full sales cycle—including prospecting, qualification, proposal creation, negotiation, and closure. Account Management • Maintain regular engagement with existing customers to ensure service satisfaction and identify upsell/cross‑sell opportunities. • Develop account strategies to expand Johnson Controls’ footprint in the designated territory. Collaboration • Work closely with internal teams such as engineering, operations, finance, and service teams to deliver customer value. • Provide feedback from the field to support continuous improvement of solutions and delivery processes. Performance Management • Achieve or exceed monthly, quarterly, and annual sales targets as assigned. • Prepare accurate and timely sales forecasts, customer activity reports, and pipeline updates. Required Qualifications What We Look For • University degree in Business, Engineering, or a related field; or an equivalent combination of education and experience. • Minimum of 3 years of experience in field sales, business development, or a customer‑facing commercial role. Preferred Qualifications • Experience selling technology-based, integrated, or building systems solutions. • Strong negotiation and presentation skills. • Ability to manage multiple accounts and prioritize effectively. • Familiarity with CRM tools and standard sales reporting practices. Success Behaviors • Strong customer orientation and ability to build credibility at multiple organizational levels. • Self‑driven, results‑oriented, and able to work independently in a dynamic environment. • Ability to translate technical product knowledge into customer value propositions.