Software Engineer II - Python, AWS

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer II at JPMorganChase within the Consumer and Community Banking team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities • Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems • Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems • Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development • Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems • Implement and manage Amazon Connect CCaaS (Contact Center as a Service) solutions to enhance customer service capabilities. • Integrate Amazon Connect with AWS Lambda functions to implement custom business logic and data processing • Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture • Contributes to software engineering communities of practice and events that explore new and emerging technologies • Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills • Formal training or certification in software engineering concepts and 2+ years applied experience • Hands-on practical experience with Amazon Connect, including designing and implementing contact flows • Experience with other AWS services such as S3, DynamoDB, CloudWatch, and Kinesis Data Stream • Experience with contact center technologies and best practices. • Experience in programming languages such as Python, JavaScript, or Java. CI/CD leveraging Spinnaker • Overall knowledge of the Software Development Life Cycle • Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security • Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills • AWS Certified Solutions Architect or AWS Certified Developer certification. • Experience with other CCaaS platforms and tools. • Knowledge of VoIP, and telephony integrations