Kitchen Operations Manager (Bengaluru)

Ensuring Culinary Standards and Responsibilities are Met for Restaurant - Develops, designs, or creates recent applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. - Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. - Maintains food preparation handling and correct storage standards. - Recognizes superior quality products, presentations and flavor. - Plans and manages food quantities and plating requirements for the restaurant. - Communications production needs to key personnel. - Assists in developing daily and seasonal menu items for the restaurant. - Ensures compliance with all applicable laws and regulations regulations. - Follows proper handling and right temperature of all food products. - Estimates daily restaurant production needs. - Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. - Checks the quality of raw and cooked food products to ensure that standards are met. - Determines how food should be presented and creates decorative food displays. Leading Kitchen Team - Supervises and coordinates activities of cooks and workers engaged in food preparation. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Leads shift teams while personally preparing food items and executing requests based on required specifications. - Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serving as a role model to demonstrate appropriate behaviors. - Ensuring and maintaining the productivity level of employees. - Ensures employees are cross-trained to support successful daily operations. - Ensures employees understand expectations and parameters. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals - Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. - Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. - Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. - Effectively investigates, reports and follows-up on employee accidents. - Knows and implements company safety standards. Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Sets a positive example for guest relations. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Empowers employees to provide excellent customer service. - Handles guest problems and complaints. - Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. - Manages employee progressive discipline procedures. - Participates in the employee performance appraisal process, providing feedback as needed. - Uses all available on the job training tools for employees. - Assists as needed in the interviewing and hiring of employee team members with appropriate skills.