Customer Support Associate- Hyderabad

Job Description Tech Mahindra is looking for freshers and experienced Multilingual Customer Support Executives for a voice-based process for a Home appliance project. This role is ideal for candidates with Excellent interpersonal and communication skills, and a passion for helping customers in solving their enquiries on inbound calls/Outbound calls/E-mail. Key Responsibilities • Handling the calls with good communication skills professionally. • Can speak fluently in Tamil/Malayalam. Language Combination required: (English + Tamil/Malyalam) • Exceptional phone manner • Be a self-starter with attention to detail. • Log in hours (Total hours 10::00 hrs. & Production hours – 9:00 hrs.) to be completed adhering to the break schedules & being punctual. • Always be updated with the Process knowledge & daily updates • Working days after training: 5days with 2 days rotational weekly off. • Location: Tech Mahindra, Regimental Bazar, Shivaji Nagar,secunderabad,500003 Required Skills & Qualifications • Strong written and verbal communication skills with neutral Indian Accent. • Ability to communicate calmly co-workers. • Proficient in customer service • Active listening and comprehension skills • Ability to build positive relationships • Freshers/Experienced, both are welcome. Eligibility Criteria • Immediate joiners only – must be available to join within a week. • Candidates must be located in Hyderabad,Telangana. What We Offer • Permanent employment with work from office. • Work with one of the world’s leading organisations. • Career growth in global customer support and customer service domains. • Two rounds of interview - HR round, Operations round. • Tamil Language (1.75lpa with 13,063/- in hand) • Malayalam Language (2.2lpa with 16,438/- in hand) To Apply: Send your updated resume to anshika@kriyahconsulting.com with the subject: "Customer Support Associate – Voice Process (English+Tamil/Malyalam) - Hyderabad". Job Types: Full-time, Permanent Expected hours: 45 per week Benefits: • Provident Fund Work Location: In person