Customer Service Associate in Hyderabad

At LevelApp, we don’t just teach. We assess, obsess, personalise, and then teach. We’re on a mission to turn every child’s learning journey into something that actually makes sense for them. Our trainers are brilliant, our tech is slick, and our students? Global. And thriving. Now we need someone who can manage the chaos after the sale is done and the learning begins. About You (Yes, You) You’re part detective, part therapist, part project manager. You love people—but more importantly, you understand them. You don’t ghost messages. You don’t wait for fires—you sense smoke before it starts. You remember birthdays, tiny comments from 3 weeks ago, and who prefers their coffee strong. You’re warm. You’re sharp. Key Responsibilities • Be the main POC for students/parents once they’re onboarded. You’re their go-to human. • Coordinate with trainers like a backstage manager, making sure the show goes on flawlessly. • Monitor student progress, flag anything unusual, and be proactive in keeping learning on track. • Handle queries, concerns, scheduling tweaks, and the occasional “my Zoom isn’t working” drama. • Work with the curriculum and sales teams to ensure promises made = promises kept. • Keep records so neat and updated, even the IRS would approve. • Juggle multiple accounts without dropping a single ball—or going insane. • Be the calm in the middle of storms. And sometimes, the storm is in the middle of complacency. Perks (Other Than Being Awesome) • Work with a purpose (no corporate jargon, just actual change). • Fast-growth environment where your work is seen and matters. • Opportunity to grow into team lead roles quickly if you nail this one. If you read this and thought, “This is me,” then stop scrolling job boards. Apply Now. Let’s Build Something Worth Talking About. About Company: LevelApp is an ed-tech startup based in Hyderabad focused to change the unorganized supplementary education system. The platform provides online learning assistance to students of different categories.