Assistatnt Manager- Foodservice, Scientific and Healthcare

Purpose of the Role Responsible for the management and enhancement of existing multinational key accounts and for developing additional relationships with multinational (end-user) key accounts in the Foodservice, Scientific and Healthcare customer segments. Tasks and Accountabilities • Facilitates, coordinates and develops relationships with multinational key accounts (end-user) in the laboratory, pharmaceutical and HoReCa/Foodservice segments, in alignment with all Business Areas. • Defines and implements Liebherr processes and structures necessary for successful Key Account Management (e.g., CRM software, cross-territory communication platforms, organization of consolidated turnover & sales reporting). • Drives the organization towards the needs of the relevant multinational key accounts and ensures communication and coordination between national sales organizations. • Facilitates harmonization of specific assortments and internal price guideline lines. • Engages and networks with internationally active associations and participates in relevant international events. Decision Rights Decides • Strategies for multinational key accounts in accordance with Global sales strategy. Influences • Customer acquisition and customer management. • Prices, contracts, terms and conditions. • Sales and communication activities of national sales organizations with respect to multinational business key accounts. • Regional sales activities in conflict with the global sales strategy (international key accounts). Key Interfaces • Heads of Business Areas (including OEM) • National sales organizations: exchange of information, pricing concepts, key account strategies • SCM: supply chain topics / requirements of the relevant key accounts • CBM: communication activities and budget proposal • Legal department: contract issues (internal and external aspects) • Project / Product manager: development of customer-specific products • HAU-FC: exchange of information and effects on internal processes • CS: customer service requirements of business key accounts • eCommerce: implementation of relevant eBusiness models • Core Competencies • Strategic Thinking • Communication • Stakeholder Management Functional Competencies • Key Account Management • Sales Strategy • Negotiation Leadership Competencies • Influencing Skills • Cross-functional Leadership