International Customer Service Executive

INTERNATIONAL CUSTOMER SERVICE EXECUTIVE Should be comfortable in NIGHT & ROTATIONAL SHIFTS. !! WALK IN INTERVIEW !! WORK FROM OFFICE ONLY !! -WE DO NOT CONDUCT VIRTUAL INTERVIEWS. About Logitrade: Started in 2015, we have outsourced our services to an asset-based logistic operations dealing with interstate transportation, storage, warehousing and freight needs in Canada & US. We offer different services including customer service, backend work, accounts. You will be a part of a 20-member team. You are required to build and sustain a strong & reliable relationship with the clients with your proactive communication and close coordination with other teams. Responsibilities and Duties: • CSE will be responsible for Tracing shipments. • Customer Service Representative will Provide constant visibility to client on their shipments. • Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction. • Communicate with clients on email/phone and keep them updated on the pick ups and deliveries. • Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability. • Compiling shipment reports for premium clients. • Communicating and securing approval of any accessory charges that may accrue on the shipments. • Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution. Qualifications and Skills: • Graduate and above with valid experience may apply. • Fluency in English. No Mother Tongue Influence. • Proficient with MS- Excel, Outlook. • Should have typing speed of 35 words/minute. • Age should be between 24 to 40 years. • Should be comfortable working in Night & Rotational shift • Min. 1 year experience is required. Perk & Benefits : 1. Training provided 2. Family Medical Health Insurance 3. Accidental Insurance. 4. Night / Rotational Shifts. 5. Cab for Night shifts in Mohali & Kharar Sunny enclave location ( For Females ) 6. 5 or 6 days week. Job Type: Full-time Salary: Rs. 21,000 to Rs. 35,000/- month Speak with the employer : 98760 03856 / 82880 18922 Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹35,000.00 per month Benefits: • Health insurance • Leave encashment • Life insurance Application Question(s): • What is your age? (Candidates aged between 24 to 40 only shall apply) • Are you available for an ON SITE / IN-PERSON interview? Experience: • working: 1 year (Required) Location: • Mohali, Punjab (Required) Shift availability: • Night Shift (Required) Work Location: In person