Business Generalist – Founder’s Office

About the Role We are hiring a Business Generalist to work closely with the Founder and leadership team to implement strategy, improve internal processes, and ensure cross-team alignment. This role is for someone who gets things done in ambiguous environments, can drive internal change, and ensures that decisions don’t stop at meetings but get executed across teams. This is not an admin or intern role. It is a hands-on execution + alignment role with real ownership. Key Responsibilities Strategy & Initiative Implementation Translate Founder’s decisions and priorities into clear execution plans Drive implementation of internal initiatives (process improvements, SOPs, tools, KPIs) Track progress of leadership decisions and ensure closure SOPs & Process Alignment Identify gaps in current workflows Create simple, practical SOPs (1–2 pages) Roll out SOPs with teams and ensure adoption Collect feedback and continuously improve processes Cross-Functional Coordination Act as a bridge between Sales, Operations, Delivery, and Support teams Ensure clarity of roles, responsibilities, and timelines Drive follow-ups and resolve coordination gaps Improve internal communication quality and speed Tool & KPI Implementation Support rollout and usage of internal tools (project management, HRMS, trackers) Set up basic dashboards and reporting Track KPIs and flag risks or delays early Reporting & Feedback Loop Maintain clear execution trackers Share weekly execution updates with Founder Capture feedback from teams and clients (via Ops Lead) Convert feedback into process improvements