Telesales Agent

Job Title: Reservation/ Sales Consultant Department: Sales & Reservations Location: Mumbai Reports To: Sales Manager Job Summary: The Reservation Consultant will handle all customer interactions related to bookings, ensuring a seamless and professional reservation experience. The role involves managing inbound and outbound communication, understanding customer requirements, and securing bookings while adhering to service quality standards. Key Responsibilities: • Handle inbound/outbound calls, emails, or chats for reservation inquiries. • Convert inquiries into confirmed reservations by offering the best possible options. • Ensure complete and accurate data entry into CRM and booking systems. • Pitch product offerings based on customer preferences and availability. • Close deals independently and achieve monthly/quarterly sales targets • Achieve individual and team booking targets. • Provide exceptional customer service and handle basic objections. • Collaborate with Sales, Customer Support, and Operations to ensure smooth service delivery. • Maintain updated knowledge of all products, pricing, offers, and procedures. • Follow company guidelines and standard operating procedures (SOPs). Requirements: • Prior experience in reservations, customer service, or hospitality preferred. • Strong communication and interpersonal skills. • Ability to multitask and manage time effectively. • Proficiency in CRM tools and MS Office. • Sales-focused mindset with attention to detail. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹55,000.00 per month Work Location: In person