Administrative Assistant (hotel Industry) (Maharashtra)

Job Title Administrative Assistant Hotel Industry Fresher Junior Job Brief An administrative assistant in the hospitality industry typically provides administrative support to management and staff within a hotel resort restaurant or other hospitality-related business Administrative work Backend support Email handle social media handle Performance analysis Attendance check Background verification Vendor management etc Job Type Full time Type of Company Hotel Industry Work mode On site Work Location MBP Mahape Navi Mumbai Note Candidate applying for the above post should be from nearby location Interview Location MBP Mahape Navi Mumbai Shift Timings 09 00 AM to 06 00 PM 12 00 PM to 09 00 PM Working 6 days working 1 day Holiday Rotating Holiday Experience Minimum - Fresher Maximum - 02 year experience as administrator from hotel industry who can handle talent acquisition sales support administrative operations responsibilities can apply Note Candidate having relevant experience from from travel and tourism or hotel industry would be considered Salary slab Internship - Rs 120 000 - Per annum 80 20 ration Fresher - Rs 180 000 - Per annum 80 20 ration Experienced - Up to Rs 300 000 - Per annum 80 20 ration Education qualification Diploma Graduate in Travel and tourism any related certification BBM - Bachelor of Business Management not compulsory but will be an added advantage BBA - Bachelor of Business Administration not compulsory but will be an added advantage BHM - Bachelor of Hotel Management not compulsory but will be an added advantage An administrative assistant in the hospitality industry plays a vital role in ensuring the smooth operation of the business and providing support to management and staff They must be organised detail-oriented and able to multitask effectively in a fast-paced environment They should also possess excellent communication and customer service skills Duties Responsibilities Perform general administrative duties such as answering phone calls responding to emails and managing calendars Schedule appointments meetings and events for management and staff Coordinate travel arrangements and accommodations for management employees and guests Assist with budgeting and financial management by processing invoices and tracking expenses Manage and maintain files records and databases for the hospitality business Assist with human resources tasks such as recruiting onboarding and maintaining personnel records Create reports presentations and other documents for management and staff Coordinate special projects events and promotions for the hospitality business Provide exceptional customer service to guests and clients by answering questions resolving complaints and addressing concerns Assist with marketing and social media efforts by managing accounts and creating content Office management and supervising staff Overseeing headship pupils working in the office Welcoming guests replying to the queries and directing them to suitable personnel Managing telephone calls supplying and getting data and directly talking to a suitable person Keeping a check on the inventory of office materials and normal office supplies Ensuring meetings are effectively organised and minute Maintaining effective records and administration Upholding the legal requirements of company law Communication and correspondence Coordinate with top management Maintain the consistency quality-standards of company s communication across different channels Consistently brainstorming collaborating with team for new ideas strategies Review edit proof-read content submitted by team members to ensure it is engaging addressing buyer persona is grammatically factually-correct Requirements Qualifications Key Skills Organisational Skills An administrative assistant must be able to manage multiple tasks simultaneously prioritise effectively and ensure deadlines are met Communication Skills They must have excellent written and verbal communication skills to communicate effectively with guests employees and management Customer Service Skills They must be able to handle clients inquiries and complaints in a professional and courteous manner providing exceptional service to guests Attention to Detail An administrative assistant must be detail-oriented to ensure accuracy in records reports and other documentation Time Management Skills They must be able to manage their time effectively and efficiently to meet deadlines and accomplish tasks within a fast-paced environment Interpersonal Skills They must have positive interpersonal skills to work effectively with colleagues guests and management Flexibility They must be adaptable to change and willing to take on new tasks and responsibilities as needed Problem-Solving Skills They must have the ability to identify problems and find solutions quickly and effectively Teamwork Skills They must be able to work collaboratively with others and contribute to a positive work environment IT Skills IT skills are essential for an administrative assistant in the hospitality industry as technology plays a critical role in managing and operating various aspects of the business Some of the IT skills required for an administrative assistant in the hospitality industry include Technical Skills They must be proficient in using computer software such as Microsoft Office database management systems and other specialised software programs Proficiency in Microsoft Office Suite This includes Word Excel PowerPoint and Outlook which are commonly used for managing reservations creating reports tracking expenses and communicating with guests colleagues and management Knowledge of Hospitality Management Systems Administrative assistants in the hospitality industry should have a basic understanding of property management systems such as Opera Fidelio or Guestware which are used to manage guest reservations check-ins checkouts room inventory and other operations Point-of-Sale Systems They should have knowledge of point-of-sale POS systems used in restaurants bars and retail stores to process transactions and manage inventory Social Media Management An administrative assistant should have basic knowledge of social media platforms and tools such as Linkedin Facebook Twitter and Instagram to manage social media accounts and create engaging content Data Entry and Management They should have the ability to input update and manage data using database management systems such as Oracle SQL or Access Online Booking and Payment Systems Knowledge of online booking platforms such as Booking com Expedia or Airbnb and payment systems such as PayPal or Stripe is also essential for an administrative assistant in the hospitality industry Basic Networking Knowledge of basic networking concepts such as LAN WAN and Wi-Fi can be helpful in troubleshooting network connectivity issues and ensuring a smooth operation of the IT infrastructure Overall IT skills are essential for an administrative assistant in the hospitality industry to manage and operate the various aspects of the business efficiently and effectively Core Skills Knowledge of general office procedures Ability to operate office equipment fax copier mail etc Customer service experience Ability to type at least 40 words per minute Proficient in proofreading spelling grammar punctuation and math Ability to learn new and updated software Positive attitude Target oriented Presentable Personality Advanced Skills Knowledge of medical or legal terminology Proficient with tape transcription and ability to take shorthand Familiarity with File Site a document management system Creative Skills Excellent verbal written communication skills Excellent grasp of English language Creative innovative thinker planner Management Skills Ability to work both independently as an active member of a team Able to prioritise manage time efficiently Managing different projects simultaneously working with strict deadlines Self-motivated self-directed Educational Requirements Bachelor s Degree A Bachelor s degree in hospitality management business administration or a related field may be required for administrative assistant positions in larger hotel chains or corporate offices This degree can provide more advanced knowledge in hospitality management accounting marketing and other business skills Skilled Certifications Preferred administrative assistants to have professional certifications such as Certified Administrative Professional CAP or Certified Meeting Professional CMP to demonstrate their competency and knowledge in administrative and hospitality management