Operation Executive

Job Description – Operations ExecutivePosition Operations Executive Department Hospital Operations / Administration Reports To Operations Manager / Hospital Administrator Qualification • Bachelor’s / Master’s Degree in Hospital Administration / Healthcare Management / Business Administration (BHA / MHA / MBA preferred) • Knowledge of hospital operations and NABH standards preferred Experience • 2–5 years of experience in hospital operations / healthcare setup • Experience in NABH accredited hospitals preferred Job Summary The Operations Executive is responsible for ensuring smooth day-to-day hospital operations, coordinating between departments, and maintaining service quality in alignment with hospital policies and **National Accreditation Board for Hospitals & Healthcare Providers standards. Roles & Responsibilities1. Daily Operations Management • Oversee daily hospital operations across departments (OPD, IPD, ICU, Emergency, etc.). • Ensure smooth functioning of clinical and non-clinical services. 2. Department Coordination • Coordinate with doctors, nursing, front office, billing, housekeeping, and support services. • Ensure effective communication and workflow between departments. 3. Patient Service & Experience • Monitor and improve patient satisfaction and service quality. • Handle patient complaints and ensure timely resolution. 4. NABH Compliance • Ensure adherence to National Accreditation Board for Hospitals & Healthcare Providers guidelines and hospital policies. • Maintain required documentation and support audit processes. 5. Quality & Process Improvement • Identify areas for process improvement and implement corrective actions. • Monitor service standards and operational efficiency. 6. Staff Supervision • Monitor performance of front office, housekeeping, and support staff. • Ensure staff follow hospital policies, grooming standards, and discipline. 7. Facility & Safety Management • Ensure hospital premises are clean, safe, and well-maintained. • Coordinate with maintenance for equipment and facility issues. • Support fire safety and disaster management protocols. 8. Reporting & Documentation • Prepare daily, weekly, and monthly operations reports. • Maintain records related to patient services, complaints, and operational activities. 9. Vendor & Support Services Coordination • Coordinate with vendors and external service providers. • Ensure timely availability of required resources and supplies. Key Skills • Strong coordination and leadership skills • Problem-solving and decision-making ability • Communication and interpersonal skills • Knowledge of hospital operations • Time management and multitasking Working Conditions • Full-time hospital-based role • Requires coordination across multiple departments • May involve extended hours during emergencies or audits Additional Responsibilities • Participate in hospital audits and quality initiatives • Support management in operational planning and execution • Ensure compliance with hospital policies and regulatory requirements Contact: 8870166133 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: • Health insurance • Provident Fund Work Location: In person