Pharmacy Operations In-Charge

1. Regulatory and NABH Compliance • Ensure pharmacy operations align with NABH standards and local drug laws (Drugs and Cosmetics Act, NDPS Act, etc.). • Maintain and update all Standard Operating Procedures (SOPs) as per NABH requirements. • Ensure proper licensing and documentation are current and displayed. 2. Inventory and Medication Management • Oversee procurement, storage, and distribution of medications and medical consumables. • Implement protocols for stock rotation (FIFO), expiry checks, and disposal of expired/unused medications. • Ensure availability of emergency and essential medicines. • Prevent overstocking and understocking to balance costs and availability. 3. Patient Safety and Medication Use • Monitor safe medication practices including prescription, transcription, dispensing, and administration. • Coordinate Medication Error Reporting and analysis for corrective and preventive action (CAPA). • Oversee high-risk medication management and look-alike/sound-alike (LASA) drug protocols. • Ensure availability and timely dispensing of medications to patients. • Address patient queries and complaints related to pharmacy services promptly. 4. Quality and Audits • Conduct and document internal audits of pharmacy operations. • Implement feedback mechanisms to evaluate patient satisfaction. • Conduct customer service training for pharmacy staff. • Participate in quality indicator tracking, provide data for KPI, Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA) and Continuous Quality Improvement (CQI). 5. Team Management and Training • Supervise and evaluate performance of pharmacy staff. • Foster a culture of safety, accountability, and professional development. • Assign duties, manage shifts, and evaluate performance of pharmacists and assistants. • Team wellbeing which includes, Rota, Leave, etc. • Conduct regular training programs on NABH standards, infection control, and medication safety. • Assess and document staff competencies periodically. • Conduct weekly, monthly review meetings and performance discussions. 6. Clinical and Interdepartmental Coordination • Work with clinicians and nursing staff to ensure rational drug use. • Participate in the Pharmacy and Therapeutics Committee (PTC). • Provide input on formularies, drug policies, and cost‑effectiveness strategies. • Collaborate with clinical and nursing staff to ensure accurate and timely medication delivery. • Support clinical decisions with drug information and alternatives. 7. Documentation and Record‑Keeping • Ensure accurate record‑keeping of dispensing, returns, controlled drugs, etc. • Maintain drug registers, indents, inventory records, and audit logs as per NABH guidelines. 8. Handling Narcotic and Psychotropic Substances • Ensure strict control and documentation of narcotic drugs as per NDPS regulations. • Conduct periodic stock checks and reconciliation with logs. 9. Budgeting & Cost Control • Prepare and monitor the annual pharmacy budget. • Control drug procurement costs through vendor negotiation and formulary management. • Monitor and minimize wastage, pilferage, and expiry‑related losses. 10. Revenue Monitoring • Ensure accurate billing and reconciliation of cash, credit, and insurance patients. • Track profitability of pharmacy operations, including inpatient, outpatient, and surgical stores. 11. Operations Management • Supervise daily pharmacy operations - procurement, storage, dispensing, and documentation. • Ensure compliance with NABH SOPs and protocols. • Maintain separate storage for high‑risk, LASA, and refrigerated medications. 12. Legal & Regulatory Compliance • Ensure pharmacy complies with Drugs and Cosmetics Act, NDPS Act, and other laws. • Monitor drug license renewals, narcotic registers, and barcoding practices. 13. IT and Automation • Supervise functioning of Hospital Information System (HIS) related to pharmacy. • Support automation, e‑prescriptions, barcode scanning for medication safety. Qualifications & Skills: • Education: A bachelor's degree in pharmacy + master's degree in Pharmacy or Hospital Administration • Experience: Proven experience and understanding of hospital pharmacy services for 8+ years and should have minimum of 3 years of experience as Unit Pharmacy Head/In-charge • Communication Skills: Strong interpersonal skills to engage with customers effectively. • CRM Proficiency: Familiarity with Hospital Pharmacy HIS tools to track leads, sales, and client data. • Analytical Skills: Ability to analyse pharmacy sales data, identify trends, and work on strategies accordingly. • Candidate should possess exceptional communication skills Written [English + Kannada] and Verbal [ Kannada + English + Hindi + Tamil + Telugu]. • Candidates / Aspirants ready to relocate to Mysore on their own can also apply. • Aspirants are requested to E‑Mail resume in MS Word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. • Please super scribe as "Application for the post of Unit Pharmacy Head/In-charge at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E‑Mail. • Work Location - Mysore - Karnataka - India. • Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email.