Medical Billing -Team leader - CRM

Roles and Responsibilities • POSITION 8: TEAM LEADER – ACCOUNT MANAGEMENT / RELATIONSHIP PERSONNEL PURPOSE OF ROLE: Ensure smooth claims processing for customers. Lead a team of helpdesk personnel including implants, semi-implants, account management and document pickup team. Management Level Industry Type Mid Management Insurance, Service Industry ● Visit customers place as per the schedule • Monitor the team members activity in terms of volumes (documents collected) • Review the queries received from the customer and the responses from the team members • Help team members in resolving escalations from customers • Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered • Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process • Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate • Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements ● Team management Preferably experience in customer service in Health Insurance & TPA Industry 4-6 years of overall experience in service industry • Relevant Experience Demonstrated abilities if any Technical Competencies 1)Process knowledge 2)MS Office 3)Medi Buddy Portals 4)Behavioral competencies 5) Problem Solving 6)Active listening 7)People Management 8)Excellent Communication TPA experience will add advantage. This is a WFO (Work From Office) role only. Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: • Health insurance • Provident Fund Application Question(s): • Current CTC • Expected CTC • Notice Period Work Location: In person