Customer Support Associate

Job Summary We are looking for a Customer Support Executive with a B.Com background to handle customer queries, provide product/service information, and ensure a high level of customer satisfaction. The ideal candidate should have strong communication skills, basic accounting knowledge, and the ability to resolve issues efficiently. Key Responsibilities • Handle inbound and outbound customer calls, emails, and chat support • Resolve customer complaints and queries in a timely and professional manner • Maintain accurate records of customer interactions and transactions • Coordinate with internal teams (Accounts, Sales, Operations, IT) to resolve issues • Assist customers with billing, invoicing, payments, and account-related queries • Follow up with customers to ensure resolution and satisfaction • Escalate complex issues to senior support or management when required • Adhere to company policies, processes, and service standards Educational & Technical Skills • B.Com graduate (Commerce background preferred) • Basic knowledge of accounting, billing, and financial concepts • Familiarity with ERP/CRM systems is an added advantage • Basic computer skills (MS Excel, Word, Email) Soft Skills • Excellent verbal and written communication skills • Strong problem-solving and analytical abilities • Customer-focused and empathetic attitude • Ability to work under pressure and handle multiple tasks • Good coordination and teamwork skills Preferred Skills (Added Advantage) • Experience in customer support, call center, or back-office operations • Exposure to ERP, accounting, or billing software • Multilingual communication skills Job Types: Full-time, Permanent, Fresher Work Location: In person Address: MicroLogix Services Pvt. Ltd. 301, Pramukh Cyprus, Above OM Jwellers, Near Kalyan Jwellers, Kudasan, Gandhinagar. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Experience: • customer support: 1 year (Preferred) Language: • English, Hindi, Gujarati (Preferred) Location: • Gandhinagar, Gujarat (Preferred) Work Location: In person