Ecommerce Executive/Assistant Manager/Manager

Job Summary We are looking for a results-driven Global E-commerce & Omni-Channel Marketplace Manager to lead international marketplace operations for D2C Indian brands exporting to the USA and other global markets. The role will own omni-channel execution, marketplace performance, cross-border coordination, vendor management (USA ecosystem), and end-to-end P&L accountability across multiple international platforms. Key Responsibilities • Omni-Channel Marketplace Management • Manage and scale operations across Shopify (D2C) and global marketplaces including Amazon US, Walmart, Target, BestBuy, Kohls, Macy’s, Sharper Image, Staples, Robot Shop, and TikTok Shop. • Oversee product cataloguing, listing optimization, pricing strategy, and marketplace compliance. • Monitor and maintain account health, performance metrics, and marketplace policy adherence. • Reconciliation & Operational Control • Manage settlements, reconciliation processes, refund tracking, and discrepancy resolution. • Ensure accurate financial tracking across all marketplaces. • Coordinate fulfilment partners for smooth order execution and timely deliveries. • Cross-Border & USA Vendor Coordination • Oversee export operations to the USA and other international markets. • Coordinate with USA-based vendors, distributors, freight partners, and marketplace account managers. • Ensure seamless cross-border shipping execution and compliance. • Reporting & Growth Optimization • Track marketplace KPIs including sales performance, returns rate. • Generate insights to improve channel performance and scale global presence. • Identify expansion opportunities across new marketplaces and regions. Qualifications • 5+ years of experience in global e-commerce or omni-channel marketplace management. • Prior experience with D2C Indian brands exporting to the USA or other international markets. • Strong exposure to USA vendor ecosystem and cross-border trade execution. • Hands-on experience managing multi-marketplace platforms. • Data-driven mindset with strong analytical and reporting capabilities. • Excellent stakeholder management and negotiation skills.