Head – B2B Jewellery Sales & Commercial Operations

📍 Location: Surat (On-site) 🏢 Division: Lab-Grown Diamond Jewellery About Mira Gems Mira Gems is a globally trusted manufacturer of lab-grown diamonds and jewellery with over 30 years of diamond manufacturing expertise. With 100% in-house production and a strong international presence, we are now building a fully structured Lab-Grown Diamond Jewellery Division focused on scalable B2B growth. We are seeking a strategic leader who can build and scale this division from the ground up. This is not just a sales role — it is a commercial leadership role. Role Overview The Head – B2B Jewellery Sales & Commercial Operations will be responsible for building a complete, ERP-driven sales ecosystem. This includes designing structured sales processes, building high-performance teams, and creating predictable revenue systems. You will own revenue, process architecture, team structure, and operational discipline. Key Responsibilities 1. Sales System Architecture • Design and implement a complete B2B jewellery sales funnel • Structure Lead → Quotation → CAD → Production → Dispatch → Payment workflow • Integrate entire process into Gati ERP • Develop SOPs for each commercial stage 2. Revenue & Market Expansion • Build and execute national and international B2B expansion strategy • Onboard retailers, wholesalers, and distributors • Create a repeat-order focused client base • Build predictable monthly revenue pipeline 3. ERP & Commercial Governance • Ensure 100% order processing through ERP • Implement KYC, credit control, approval workflows • Monitor outstanding, ageing, and dispatch compliance • Develop weekly dashboards and performance reporting 4. Team Building & Leadership Build and manage: • Designing Team • CRM Team • Telecalling Team • Field Sales Team • Backend & QC Team • Implement KPI-driven performance culture • Define accountability and reporting structures 5. Cross-Functional Coordination • Work closely with production, QC, stock, and dispatch teams • Ensure timely delivery commitments • Maintain accountability for high-value goods Required Experience • 3–5+ years in Lab-Grown Diamond Jewellery B2B Sales • Experience building structured sales teams preferred • Strong understanding of ERP / CRM systems • Proven track record in revenue scaling • High integrity in handling high-value inventory What We Are Looking For • Builder mindset (not just a seller) • Data-driven decision maker • Process-oriented operator • Long-term growth thinker • Strong commercial discipline • Ability to scale globally Success After 12 Months • Fully operational jewellery division • 250+ active B2B clients • Structured ERP-driven sales system • Predictable and scalable revenue • Strong second-line leadership team If you are ready to build something meaningful and scalable in the fast-growing lab-grown diamond industry, we would like to connect. Apply directly 📞+91 9033232930 or email: client.services@miragems.com