IT Support and Networking Engineer

Job Title: IT Support and Networking Engineer Role: Software and Hardware Infrastructure Implementation and Support Experience: 5+ years of experience into Networking, Software and Hardware Infrastructure implementation and support Job Type: Full-Time |Gachibowli and Ameerpet, Hyderabad What is your Role • Technical Support (L1/L2): Provide first and second-line support to resolve hardware, software, and network issues for internal users. • Network Administration: Configure, monitor, and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi access points. • System Maintenance: Install, configure, and troubleshoot Windows/Linux operating systems, printers, and peripheral devices. • User Management: Manage user accounts, permissions, and access control using Active Directory, Microsoft 365, and other tools. • Security & Compliance: Ensure IT systems are secure with antivirus tools, endpoint protection, and firewall rules. Support compliance with IT policies. • Monitoring & Troubleshooting: Use tools like SolarWinds, PRTG, or similar to proactively monitor infrastructure and resolve incidents. • Backup & Recovery: Implement and monitor regular data backup routines and ensure system restore processes are in place. • Documentation: Maintain up-to-date IT documentation including network diagrams, asset inventories, and support logs. • Vendor Coordination: Liaise with hardware/software vendors and service providers for AMC, troubleshooting, and procurement. • IT Asset Management: Track, manage, and maintain IT inventory including laptops, desktops, routers, and other IT equipment. Key Skills Required : • Infrastructure Planning & Deployment • System Administration (DOS/Windows/MAC OS/iOS) • Networking (LAN/WAN, ISP, VPN, Firewalls, Port Configuration) • Virtualization & Cloud Management • AI Systems Integration • Biometric Devices Management • HRIS, CRM and ERP Support • LAN and Intranet Management • Backup & Disaster Recovery • ITIL Framework & Documentation • Cybersecurity & Compliance • Troubleshooting & Incident Management Who you are : Education: Bachelor's or Master's degree in Computer Science, Information Technology, Electronics, or a related technical discipline. • Keep yourself updated with the latest trends in Hardware and Software Infrastructure. • Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture. • Experience in troubleshooting hardware and software issues. • Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement. Skills Required System Administration, Networking, cloud management , Virtualization