Telecaller Admissions (India)

Role Overview: As a Telecaller - Admissions, your primary responsibility will be to handle both inbound and outbound calls to prospective students and parents. You will play a crucial role in providing accurate information regarding engineering programs, admission procedures, eligibility criteria, and fee structures. Your role will involve lead generation, follow-ups, counselling support, and converting inquiries into confirmed admissions. Key Responsibilities: - Lead Management & Calling: - Make outbound calls to prospective students sourced from inquiry databases. - Handle inbound admission inquiries over the phone. - Follow up with students who have expressed interest through various channels such as the website, social media, walk-ins, or education fairs. - Maintain daily call logs and ensure updates on CRM/admission software. - Student Counselling Support: - Offer detailed information on: - Engineering programs available. - Specializations offered within the programs. - Eligibility criteria and details on entrance exams. - Fee structures and available scholarship options. - Facilities provided within the hostel and campus. - Address any queries raised by students and parents in a professional and courteous manner. Qualification Required: - Bachelor's degree in any field. - Previous experience in telecalling or customer service roles will be advantageous. - Excellent communication skills, both verbal and written. - Ability to multitask and work efficiently in a dynamic environment. - Familiarity with CRM/admission software is a plus. Note: The JD does not include any additional details about the company. Role Overview: As a Telecaller - Admissions, your primary responsibility will be to handle both inbound and outbound calls to prospective students and parents. You will play a crucial role in providing accurate information regarding engineering programs, admission procedures, eligibility criteria, and fee structures. Your role will involve lead generation, follow-ups, counselling support, and converting inquiries into confirmed admissions. Key Responsibilities: - Lead Management & Calling: - Make outbound calls to prospective students sourced from inquiry databases. - Handle inbound admission inquiries over the phone. - Follow up with students who have expressed interest through various channels such as the website, social media, walk-ins, or education fairs. - Maintain daily call logs and ensure updates on CRM/admission software. - Student Counselling Support: - Offer detailed information on: - Engineering programs available. - Specializations offered within the programs. - Eligibility criteria and details on entrance exams. - Fee structures and available scholarship options. - Facilities provided within the hostel and campus. - Address any queries raised by students and parents in a professional and courteous manner. Qualification Required: - Bachelor's degree in any field. - Previous experience in telecalling or customer service roles will be advantageous. - Excellent communication skills, both verbal and written. - Ability to multitask and work efficiently in a energetic environment. - Familiarity with CRM/admission software is a plus. Note: The JD does not include any additional details about the company.