Master Technician (Mercedes-Benz & BMW) – Automotive Data Specialist

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Master Technician (Mercedes-Benz & BMW) – Automotive Data Specialist Location: Remote Type: Part-Time / Flexible About the Role We are building an intelligent system to help the automotive industry better understand and structure repair data. Most repair orders contain inconsistent terminology, shorthand, and incomplete documentation. Valuable technical knowledge exists in these records, but it is unstructured. We are seeking an experienced Mercedes-Benz or BMW Master Technician to help translate real-world repair knowledge into structured, accurate data. This role leverages dealership expertise in a remote, analytical environment. You will not be performing physical repairs. Instead, you will apply your diagnostic knowledge to interpret repair documentation and help train a system to understand how dealership repairs actually work. Key Responsibilities • Review and interpret historical repair orders • Analyze technician notes to determine the actual repair performed, even when documentation is incomplete or unclear. • Standardize repair data • Correct terminology and categorize repairs accurately. For example, converting informal descriptions into proper part and procedure classifications. • Map diagnostic logic • Help connect symptoms, root causes, parts replaced, and final repairs. Contribute to building structured logic that reflects real dealership diagnostic processes. • Validate system output • Review system-generated repair predictions and confirm whether they are technically accurate, realistic, and consistent with dealership standards. • Contribute subject matter expertise • Provide insight into Mercedes-Benz or BMW service procedures, maintenance schedules, and diagnostic best practices. Qualifications • 5+ years of experience in a Mercedes-Benz or BMW franchise dealership • Master Technician certification preferred • Deep familiarity with Xentry (Mercedes) or ISTA (BMW) diagnostic software • Strong understanding of dealership repair workflows and service operations • High attention to detail and strong documentation standards • Ability to work independently in a remote environment Ideal Candidate Profile You are the technician others rely on when diagnostics become complex. You value precision and accuracy in documentation. You may be looking to transition away from the physical demands of shop work while continuing to apply your expertise in a meaningful way. Why This Role Matters This position transforms hands-on technical experience into structured automotive intelligence. Your knowledge will directly influence how repair information is understood and used across the industry. Rather than working on one vehicle at a time, your expertise will contribute to improving repair data at scale. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program. myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need