Telecaller & Customer Engagement Associate – Salon Business

Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey. Job Responsibilities Client Communication • Handle incoming and outgoing calls professionally. • Share information about salon services, offers, and pricing. • Assist clients with appointment booking, rescheduling, and cancellations. Appointment & Schedule Management • Confirm client appointments and send timely reminders. • Help maintain the salon schedule to ensure smooth daily operations. Feedback Collection & Customer Engagement • Call customers to collect service feedback and record it on our internal tool. • Reconnect with churned customers and encourage repeat visits. • Assist in collecting testimonials and customer feedback videos when required. Promotions & Upselling • Inform clients about ongoing offers, packages, and new services. • Upsell suitable premium services to enhance customer satisfaction. Reels, Events & In-Salon Support • Support the team during salon events or video shoots on selected days. • Assist the manager with coordination and basic in-salon activities when needed. • Collaborate on creating short reels/videos showcasing customer experiences (optional but preferred). Administrative & Bank Tasks • Handle basic bank-related tasks such as cash deposits when required. Key Skills Required • Excellent communication skills in Bengali, Hindi, and English. • Polite, confident, and professional phone etiquette. • Organized and detail-oriented. • Proactive attitude and willingness to support the team beyond calls. Job Types: Full-time, Permanent Pay: ₹96,000.00 - ₹120,000.00 per year Experience: • total work: 2 years (Required) Location: • Sodepur, Kolkata, West Bengal (Required) Work Location: In person