Customer Care Supervisor

Job Description: Customer Contact Representative Company Overview NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients. Role Summary We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience. Key Responsibilities Respond to customer inquiries and concerns in a professional and empathetic manner Resolve customer issues efficiently to maintain high satisfaction levels Build and maintain strong, positive relationships with customers Assist the team in enhancing customer service processes and quality Manage multiple tasks effectively while maintaining accuracy and attention to detail Required Qualifications Excellent communication and interpersonal skills Strong problem-solving and multitasking abilities Patient, positive, and detail-oriented mindset Previous customer service experience is an added advantage Fluency in multiple languages is a plus Minimum qualification: High school diploma or equivalent Job location: Ahmedabad Salary & Benefits CTC: ₹25,000 – ₹36,000 per month Night Shift Allowance: Additional compensation for hours worked beyond 40 per week Perks & Facilities: Complimentary meals during shifts Cab facility available between 9:00 PM – 6:00 AM Temporary accommodation provided for 5 days for relocated candidates Travel tickets from your place to Ahmedabad. Screening question Must-have qualifications Work location will be Ahmedabad, Are you comfortable relocating as per your joining date? Ideal answer: Yes The Salary offered on this role is between 25-36 thousand per month based on your last drawn salary. Is it acceptable to you? Ideal answer: Yes We must fill this position urgently. Can you start immediately? Ideal answer: Yes Thanks & Regards, HR Team