Support Specialist - IT Infrastructure

Role Overview: You will play a crucial role in the team by providing technical support to end-users, resolving both hardware and software issues efficiently. Your main responsibilities will include troubleshooting problems, installing software, and offering remote assistance to ensure smooth operations within the company. Key Responsibilities: - Provide first and second-level technical support to end-users. - Troubleshoot hardware and software issues effectively. - Install and configure software and hardware as needed. - Maintain detailed documentation of support issues and resolutions. - Escalate complex issues to senior support staff for further assistance. Qualification Required: - Bachelor's degree in Computer Science or related field. - Previous experience in providing IT support. - Strong troubleshooting and problem-solving skills. - Knowledge of Windows and other operating systems. - Excellent communication and interpersonal skills. Please Note: The job also offers competitive salary and benefits package, opportunities for professional growth and development, as well as health insurance and other employee benefits. A Day in the Life: Your typical day will involve resolving user issues, installing software, and providing remote assistance to ensure smooth operations throughout the company. Role Overview: You will play a crucial role in the team by providing technical support to end-users, resolving both hardware and software issues efficiently. Your main responsibilities will include troubleshooting problems, installing software, and offering remote assistance to ensure smooth operations within the company. Key Responsibilities: - Provide first and second-level technical support to end-users. - Troubleshoot hardware and software issues effectively. - Install and configure software and hardware as needed. - Maintain detailed documentation of support issues and resolutions. - Escalate complex issues to senior support staff for further assistance. Qualification Required: - Bachelor's degree in Computer Science or related field. - Previous experience in providing IT support. - Strong troubleshooting and problem-solving skills. - Knowledge of Windows and other operating systems. - Excellent communication and interpersonal skills. Please Note: The job also offers competitive salary and benefits package, opportunities for professional growth and development, as well as health insurance and other employee benefits. A Day in the Life: Your typical day will involve resolving user issues, installing software, and providing remote assistance to ensure smooth operations throughout the company.