Manger Operations

🚀 Hiring: Manager – Operations (Uber Customer Support | Domestic Process) Location - Lucknow We are looking for a dynamic and experienced Manager – Operations to lead end-to-end service delivery for a Domestic BPO process. This role requires strong operational expertise, people leadership skills, and the ability to drive performance excellence while ensuring high client satisfaction. 🔹 Key Responsibilities: • Manage daily operations and ensure SLA/KPI delivery (AHT, Quality, CSAT, Productivity). • Lead, coach, and develop Team Leaders and agents to achieve business objectives. • Handle client interactions, governance calls, and performance reviews. • Drive process improvements, RCA/CAPA initiatives, and ensure compliance adherence. • Collaborate with WFM, QA, and Training teams for seamless operational flow. • Prepare MIS reports and provide analytical insights for decision-making. 🔹 Requirements: • Graduate with 8+ years of experience, including minimum 2 years as Manager – Operations in BPO. • Strong leadership, communication, and stakeholder management skills. • Good understanding of WFM, Quality frameworks, MIS, and process management.