Senior Restaurant Manager

Job description Key Roles and Responsibilities 1.⁠ ⁠Documentation and Maintenance ⁠ ⁠Maintain and update regulatory requirements of Store and Crew documents. ⁠ ⁠Develop reporting documents for the crew. ⁠ ⁠Prepare store operation formats. 2.⁠ ⁠Store Management and Operations ⁠ ⁠Complete store administration and ensure compliance with regulatory and company policies and procedures. ⁠ ⁠Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines. ⁠ ⁠Store finance handling and reporting. ⁠ ⁠Maintain all controllable costs to keep operations profitable. ⁠ ⁠Addressing grievances like product complaint / QC complaint / Transit damage etc 3.⁠ ⁠Customer Experience ⁠ ⁠Commit to be customer centric management and ensure high levels of customers’ satisfaction through excellent service. ⁠ ⁠Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements. ⁠ ⁠Resolve customer complaints to satisfactory levels. ⁠ ⁠Delivering exceptional sales services for improved customer satisfaction ⁠ ⁠Maintain outstanding store condition and visual merchandising standards. ⁠ ⁠Maintain outstanding store cleanliness. ⁠ ⁠Create and improve store aesthetics and ambience. ⁠ ⁠Focus on one-minute service. 4.⁠ ⁠Business and Sales Goals ⁠ ⁠Prepare monthly business plan. ⁠ ⁠Create and communicate business targets to crew. ⁠ ⁠Present weekly review of Business. ⁠ ⁠Analyze sales and revenue reports and create P&L report. ⁠ ⁠Analyze consumption trend to create forecasts, Indent vs utilisation ⁠ ⁠Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ⁠ ⁠Developing marketing strategies to raise customers’ pool, expand store traffic and optimize profitability. ⁠ ⁠Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. ⁠ ⁠Propose innovative ideas to increase market share. ⁠ ⁠Product saliency tracking based on profitability across each area. ⁠ ⁠Execute new product launches. 5.⁠ ⁠Crew Management ⁠ ⁠Select, recruit, orient, groom and train employees as per the Company standards. ⁠ ⁠Perform Police verification for new employees. ⁠ ⁠Prepare Salaries, annual appraisals. ⁠ ⁠Maintain crew performance by coaching, counselling, and disciplining employees. ⁠ ⁠Schedule crew, allocate work and communicate performance standards. ⁠ ⁠Conduct personnel performance appraisals to assess training needs and build career paths. ⁠ ⁠Responsible for creating healthy work environment. ⁠ ⁠Communicate Company’s vision, plans, goals, principles, expectations clearly. ⁠ ⁠Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual. 6.⁠ ⁠Inventory Management ⁠ ⁠Manage and control inventory at all times. ⁠ ⁠Create Aging Stock Analysis Job Types: Full-time, Permanent Work Location: In person Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person