CRM and Website Support Engineer

As a Dynamics CRM Support Engineer at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will be responsible for the following: - Provide expert-level support for Dynamics CRM applications across different versions - Troubleshoot complex issues related to CRM configurations, integrations, workflows, and data flows - Perform in-depth analysis and resolution of performance bottlenecks, system errors, and integration issues - Oversee integration between Dynamics CRM and other business systems (ERP, marketing automation, third-party applications) via tools such as KingswaySoft, Scribe, or custom APIs - Manage data migration and data integrity, ensuring seamless data flow between CRM and other systems - Monitor and manage data quality, ensuring data consistency and accuracy in Dynamics CRM - Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Their consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of the NTT Group, which invests over $3 billion each year in R&D. Please note that NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with the company. They aim to provide timely and effective support tailored to each client's needs, and while many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. In-office attendance may be required for employees near an NTT DATA office or client site, depending on business needs. NTT DATA is committed to staying flexible and meeting the evolving needs of both clients and employees. As a Dynamics CRM Support Engineer at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will be responsible for the following: - Provide expert-level support for Dynamics CRM applications across different versions - Troubleshoot complex issues related to CRM configurations, integrations, workflows, and data flows - Perform in-depth analysis and resolution of performance bottlenecks, system errors, and integration issues - Oversee integration between Dynamics CRM and other business systems (ERP, marketing automation, third-party applications) via tools such as KingswaySoft, Scribe, or custom APIs - Manage data migration and data integrity, ensuring seamless data flow between CRM and other systems - Monitor and manage data quality, ensuring data consistency and accuracy in Dynamics CRM - Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Their consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of the NTT Group, which invests over $3 billion each year in R&D. Please note that NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with the company. They aim to provide timely and effective support tailored to each client's needs, and while many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. In-office attendance may be required for employees near an NTT DATA office or client site, depending on business needs. NTT DATA is committed to staying flexible and meeting the evolving needs of both clients and employees.