HR Service Specialist Tier 1

Position Summary Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries. The HR Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries. Essential Functions • Respond to employee inquiries promptly and accurately via the BMC Helix system, providing clear and concise information. • Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution. • Process transactions related to employee personal data with a high level of accuracy and attention to detail. • Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures. • Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees. • Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience. • Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis. EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS: Essential • Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities. • Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner. • Proficiency in using HR Information Systems and case management tools. • Excellent data entry skills with a focus on accuracy and speed. • Ability to multitask and prioritize work in a high-volume, fast-paced environment. • Familiarity with HR processes and best practices, particularly within a shared services context. • Solid verbal and written communication skills, including English language skills. Desirable • Experience in a shared service center or customer support role, preferably within an HR function. • Effective problem-solving skills with the ability to identify and escalate issues appropriately. • Good communication skills, capable of explaining HR processes and policies clearly to employees. • A team player with a positive attitude and the ability to work collaboratively with colleagues. • Eagerness to learn and adapt to new technologies and processes within the HR field.