Customer Service Representative – Night Shift (US Process)

Location: A/501, Times Square Grand, Sindhu Bhavan Road, Thaltej, Ahmedabad, 380059 Salary: ₹25,000 – ₹50,000 per month Job Type: Full-time Shift: Night Shift (US Process) Job Overview We are seeking a Customer Service Representative to join our team. The candidate will support US-based pharmacies by handling prescription processing, insurance billing, and prior authorization tasks while maintaining high accuracy and compliance with healthcare regulations. Key Responsibilities • Process and enter prescription orders into pharmacy management systems. • Perform medical billing and insurance claim processing for US healthcare plans. • Handle prior authorization requests and insurance verification. • Review and resolve rejected insurance claims and billing errors. • Communicate with US pharmacies, insurance companies, and healthcare providers. • Maintain accurate patient records and documentation. • Ensure compliance with HIPAA regulations and pharmacy guidelines. • Assist with refill requests and prescription status updates. • Maintain productivity and quality standards for assigned tasks. Requirements • Excellent English communication skills (spoken and written) • Basic math and problem-solving skills • Ability to multitask and work in a fast-paced environment • Willingness to work night shifts (US process) • Basic computer and typing skills • Prior experience with prior authorization or pharmacy billing Benefits • Competitive salary package • Commuter assistance • Paid sick leave • Provident Fund • Professional work environment and career growth opportunities Interview Process Interested candidates can attend a walk-in interview at the office location. Please confirm your interview by phone before visiting and bring an updated resume. Phone: +91-XXXXXXXXXX Email: info@origabee.com Work Location: In person – A/501, Times Square Grand, Sindhu Bhavan Road, Thaltej, Ahmedabad, 380059 Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: • Commuter assistance • Provident Fund Work Location: In person