Technology Asset Management Lead (Bengaluru)

The IT Asset Manager will be responsible for owning, managing, auditing, and reporting on the software and hardware asset inventory and operational processes and procedures to ensure they meet current and future business needs. They will look to identify any business risk associated with IT assets, and provide advice, and best practice guidance to facilitate effective decision making. They will also provide close support to procurement and supplier relationship teams to help control related asset costs. The IT Asset manager will gather and analyse asset data and apply industry knowledge and experience to ensure ongoing compliance with contracts and laws for software licensing and usage. They will also ensure management of hardware assets is undertaken to ensure appropriate policies and management lifecycles are in place and maintained effectively. They will work closely with procurement and multiple IT stakeholders, imparting knowledge to ensure optimal purchase, licensing agreements and standards are in place to achieve best value for the organisation within operational budgets. The role will form part of the Service Operations function and will require occasional travel to different sites within the OSB Group on an ad-hoc basis in line with business need. Core Responsibilities - Develop and implement effective asset management policies, controls, procedures, and processes that align with current and future business needs. - Establish, validate and manage the hardware asset inventory, ensuring this is accurately maintained so records and usage is tracked and can be easily reported throughout its lifecycle. - Work closely with IT Operational and procurement teams to ensure effective operational policies and standards are in place for hardware asset management including for device refresh cycles, and for device onboarding and decommissioning. - Establish and validate the software asset management inventory (SNOW) ensuring this is accurately maintained so software attribute records and usage is well managed throughout its lifecycle. - Verify and act to ensure license usage is compliant with relevant laws and regulations (software license grants are used within the terms of use). - Provide support, guidance, and advice to colleagues on licensing, new and existing software contracts, and software asset management best practices. - Collaborate with business departments to support effective tracking, reconciliation and verification of software deployment records and ensure optimised software utilisation is maintained within the business. - Develop and implement effective monitoring and reporting dashboards from the software asset management inventory, to highlight software deployment and utilisation, and to identify risks or issues, ensuring appropriate actions are identified and outcomes delivered. - Conduct, support and lead where appropriate internal and external software asset audits to verify compliance status and lead any remedial or reconciliation action plans where required for ongoing compliance. - Plan and support new hardware and software acquisition, deployment, maintenance, and revocation, and disposal where required of IT assets. - Analyse ongoing usage of cloud services supporting software to ensure compliance, cost and usage optimisation. - Build and maintain a software asset management risk register, and be proactive in helping business stakeholders identify, analyse, mitigate, and escalate software related risks in a timely manner. - Work closely with Finance and procurement teams to ensure IT Asset management activities are managed effectively within agreed operating budgets. - Foster a continuous improvement led approach towards IT asset management procedures, processes, and tooling. - Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. - Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. - Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements - Overall, 12 years+ of experience in IT / IT Operations - Equivalent to 7+ years or more experience in IT Asset Management, in an IT Software Asset Management (SAM) related role, applying SAM principles and procedures and delivering SAM operational processes is essential. - Experience of operating hardware asset management is essential. - Experience of managing software licenses for one or major or complex vendors (managing to license terms, product usage rights etc.) - Experience in setup, delivery and operational management of software inventory & discovery toolsets (SNOW) and integrations with other service management toolsets e.G., ServiceNow is essential. - Experience of managing IT and IT software assets within a financial services environment is desirable Knowledge Requirements - Excellent working knowledge of ITIL (v3/v4) best practice, service management processes, particularly IT Software Asset Management lifecycle, is essential. - Knowledge of IT Hardware Asset and inventory management is essential. - Robust knowledge of Software Licensing regulations and principles is essential. - Understanding of different vendor licensing and consumption models (inc. on premise and cloud environments e.G., Azure) is essential. - Strong knowledge of software contracts, licensing, asset management consumption for virtual, on premise, cloud environments (IaaS, PaaS, and SaaS) to help ensure compliance, manage costs and utilisation is essential. Required Qualifications/Certifications - A technical Degree in Computer Science or Equivalent - ITIL V4 qualification desirable - IAITAM Certified Software Asset Manager qualification essential