Operation Manager

We are looking for a wildlife Resort property experience Description of Duties 1 Morning Briefing Conduct morning meetings with department heads to discuss the day s priorities events and challenges and ensure the concerning issues are resolved at priorities Review occupancy rates guest arrivals and special requests 2 Operations Oversights Conduct regular inspections of the resort s facilities rooms and common areas Address any maintenance or cleanliness issues promptly Supervise and coordinate daily operations ensuring all departments function seamlessly Design implement and monitor standard operating procedures SOPs to maintain high service standards Maintain records of daily operations including guest feedback incidents and staff performance Prepare reports for senior management as needed 3 Staff management Recruit train and manage operational staff including front office housekeeping maintenance and other relevant departments Foster a positive work environment that promotes teamwork and high-performance standards Address any staffing issues and ensure that staffing levels are adequate Provide support and guidance to department heads and staff Ensure all HR related policies are implemented and adhered effectively Ensure leave planner for all the staff to maintain adequate manpower at the property Description of Duties 1 Morning Briefing Conduct morning meetings with department heads to discuss the day s priorities events and challenges and ensure the concerning issues are resolved at priorities Review occupancy rates guest arrivals and special requests 2 Operations Oversights Conduct regular inspections of the resort s facilities rooms and common areas Address any maintenance or cleanliness issues promptly Supervise and coordinate daily operations ensuring all departments function seamlessly Design implement and monitor standard operating procedures SOPs to maintain high service standards Maintain records of daily operations including guest feedback incidents and staff performance Prepare reports for senior management as needed 3 Staff management Recruit train and manage operational staff including front office housekeeping maintenance and other relevant departments Foster a positive work environment that promotes teamwork and high-performance standards Address any staffing issues and ensure that staffing levels are adequate Provide support and guidance to department heads and staff Ensure all HR related policies are implemented and adhered effectively Ensure leave planner for all the staff to maintain adequate manpower at the property 4 Guest Interactions Engage with guests to gather feedback on their experience and address any concerns Ensure that guest requests and special arrangements are communicated to relevant departments Implement initiatives to improve guest satisfaction and resolve operational issues promptly Collaborate with the Management and team to enhance the overall guest experience 5 Inventory Management Collaborate with relevant departments to maintain optimal stock levels optimize resource allocation including staffing to meet operational demands Coordinate with other departments to ensure resources are utilized effectively Monitor inventory levels in the stores and kitchen Coordinate with the purchase department to restock supplies as needed Oversee inventory control processes for supplies and materials 6 Communication and Coordination Facilitate communication between different departments to ensure a cohesive and integrated approach to operations Collaborate with kitchen Food Beverages housekeeping stores and purchase departments to streamline operations Coordinate with the Management department heads and staff to streamline processes and resolve issues Ensure that staff is well-coordinated and working efficiently Provide updates to senior management on daily operations challenges and successes Collaborate on strategic planning for the resort s growth and improvement 7 Quality Control Implement quality control measures to ensure consistency in service delivery Conduct regular audits and inspections to identify areas for improvement Conduct regular quality checks in the kitchen and Food Beverages areas Ensure that housekeeping meets cleanliness and presentation standards 8 Budget monitoring Review daily expenses and ensure they align with the budget Identify cost-saving opportunities without compromising service quality Ensure cost controls and share regular MIS Ensure proper approvals and invoice generations as per set SOPs 9 Event Coordination Oversee the planning and execution of events conferences or special occasions Ensure that all departments are well-prepared for any scheduled activities 10 Safety and Compliance Enforce health and safety standards to create a secure environment for guests and staff Ensure compliance with local regulations and industry standards Ensure that health and safety protocols are followed in all departments Conduct regular safety drills and training for staff Ensure hygiene and cleanliness standards are maintained all across the resort 11 Training and Development Implement ongoing training programs for staff to enhance skills and knowledge Address any training needs identified during daily operations Act as a Value ambassador for organizational values and keep the culture of organization intact 12 Exigencies and Problem resolution Develop and implement emergency response protocols to handle unforeseen events Coordinate with relevant departments to ensure a quick and effective response to emergencies Address and resolve any operational issues promptly Implement corrective actions to prevent reoccurrence Qualification Bachelor s degree in Hospitality Management Business Administration or a related field Proven experience in operational management within the hospitality industry Strong organizational and leadership skills Excellent communication and interpersonal abilities Familiarity with environmental conservation practices is beneficial Job Types Full-time Permanent Pay - per month Benefits Flexible schedule Food provided Health insurance Paid time off Work Location In person