Nuvolo Clinical EAM O&M Support Specialist

Description: We are seeking an experienced Nuvolo Clinical EAM Operations & Maintenance Specialist to support the Department of Veterans Affairs’ enterprise-wide Nuvolo Clinical EAM platform within the Healthcare Technology Management (HTM) Service Line. Responsibilities include system maintenance, upgrades, incident response, configuration, and data integration support. Requirements: Key Responsibilities: • Provide O&M support for Nuvolo Clinical EAM and OT Security modules across all VA environments. • Maintain system uptime (99%+) and support scheduled/unscheduled maintenance. • Support software updates, patches, periodic updates, and major upgrades. • Troubleshoot and resolve incidents under VA SLAs. • Maintain integration with VA Corporate Data Warehouse (CDW), including SQL and ETL support. • Configure workflows, business rules, scripts, user roles, and notifications. • Participate in Agile sprints and support testing, release notes, and documentation. • Update training materials and support end-user documentation. Required Qualifications: • Hands-on experience with Nuvolo (Clinical EAM preferred). • Service Now administration or development experience. • Strong troubleshooting, configuration, and workflow management skills. • Experience with SQL, integrations, and ETL processes. • Background in healthcare, clinical asset management, or federal environments. Preferred Qualifications: • Experience supporting VA systems or HTM workflows. • ServiceNow certifications (CSA, CAD, CIS). • ITIL or PMP certification.